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Tuesday, May 17 • 2:00pm - 3:00pm
Poster Session 3: Poster Board Number 152

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Poster Board Number: 152
Title: LibAnswers Usability: Rethinking Online Reference
Objective: LibAnswers is a new third-party application that provides presentation and tracking tools for email, chat, and text reference services. A health sciences library serving schools of dentistry, nursing, medicine, pharmacy, and public health and a large teaching hospital launched LibAnswers in July 2010. The objective of this study is to determine the strengths and weaknesses of the library’s LibAnswers public interface in order to identify if and how the users’ experiences can be improved.
Methods: Multiple methods will be used to assess the usability of LibAnswers as implemented by the library. Data from LibAnswers and Google Analytics about users, usage, and navigation will be analyzed for patterns of interaction. A usability lab study will be conducted with representative scenarios and tasks in which representative users will be asked to use a "think aloud" protocol and complete follow-up questionnaires. In addition to assessing effectiveness, efficiency, and satisfaction, the scenarios and tasks will help us to identify features that work well and/or usability problems. The findings will be analyzed to learn how the users interact with new service and to identify opportunities to improve the user experience.
Results and Conclusions: My results and conclusions are not complete yet.
Authors: Lindsey R. Main, Graduate Assistant, User Services; Kathleen McGraw, Assistant Department Head, User Services; Anita Crescenzi, Systems Development and Web Access Librarian; Health Sciences Library; University of North Carolina, Chapel Hill, NC

Tuesday May 17, 2011 2:00pm - 3:00pm
Exhibit Hall A - Minneapolis Convention Center

Attendees (21)

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