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Monday, May 16 • 10:30am - 12:00pm
Rethinking Our Value: Determining Return on Investment (Part 1)

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Calculating the Return on Investment of Health Sciences Libraries
10:35 AM - 10:55 AM
Objective: To demonstrate a method for calculating a library’s contribution to institutional research revenue.
Method: A model developed at the University of Illinois-Urbana-Champaign was successfully applied to demonstrate library return on investment (ROI) at the University of Nebraska Medical Center. The University of Nebraska Medical Center sought to determine whether its academic health sciences library contributed to grant income earned by research scientists and how it compared to eighteen similar libraries. Data needed to calculate ROI were obtained from an online survey of faculty and research personnel, Association of Academic Health Sciences Libraries (AAHSL), the Integrated Postsecondary Education Data System (IPEDS), the National Institutes of Health (NIH), and internal statistics.
Results: In the fiscal years from 2007 through 2009, when all sources of research grant revenue were considered, the McGoogan Library generated an average of $5.39 in research revenue for every dollar invested in its operation. ROI values for the entire cohort ranged from $2.14 to $12.50 in 2009. This presentation discusses both the methodology used and findings of the study.
Conclusions: This study contributes to a growing body of evidence that academic libraries produce positive and sustained research ROI for their parent institutions. While this study was labor intensive because it compared multiple libraries, individual health sciences libraries should be able to calculate their ROI in collaboration with research administrators at their respective institutions.
Author: Nancy N. Woelfl, Director, McGoogan Library of Medicine, University of Nebraska Medical Center, Omaha, NE 
Rethinking Our Value: Federal Libraries Value Project
10:55 AM - 11:15 AM
Objective: Health sciences librarians in federal agencies provide knowledge-based information to support their agencies' missions. They provide research support to help improve health outcomes, garner research support, and reduce costs. This study will determine if information seekers consider the information provided by their federal libraries to have positively affected their patients' care, research project development, or health care decision making.
Methods: This study is based on earlier studies of hospital library value by King, Marshall, and others. It will provide an opportunity for those who receive research assistance from health sciences libraries to evaluate the impact of that information with regard to their work. Medical libraries from 5 federal agencies will provide an online survey to their library customers receiving reference assistance during a 4-month study period, October 2010 through January 2011. The combined population will include researchers, clinical health care providers, and health administration managers from more than 200 facilities. The survey tool has been designed to capture immediate evaluations of the value of material provided in response to their specific reference questions. Results will be reported in the aggregate as well as by agency and facility.
Results: Federal library users (n=1,520; response rate=60%) valued information provided by library staff, as reflected by impact on decision making, time saved, or revenue garnered.
Authors: Terrie R. Wheeler, Chief, Information and Education Srvices Branch, NIH Library, National Institutes of health, Bethesda, MD; Edward J. Poletti, AHIP, Chief, Learning Resources, Health Sciences Library, Central Arkansas Veterans Healthcare System, Little Rock, AR; Priscilla L. Stephenson, Chief, Library Service, Philadelphia VA Medical Center, Philadelphia, PA; Janet Heekin, Research Librarian/Informationist, NIH Library, National Institutes of Health, Bethesda, MD; Jane A. Pellegrino, AHIP, Department Head, Library Services, Naval Medical Center Portsmouth, Portsmouth, VA; Pamela Scott, Medical Librarian, Tripler Army Medical Library, Tripler Army Medical Center, Tripler AMC, HI; Mary E. Ryan, Biomedical Librarian/Informationist, NIH Library, National Institutes of Health, Bethesda, MD; Ann Russell Potter, AHIP, Director, Library Program Office, Headquarters, US Army Medical Command, Fort Sam Houston, TX; Kathy S. Parker, AHIP, Director, Library Services, Naval Medical Center Library, Naval Medical Center, San Diego, CA; Mary Virginia Taylor, Librarian, Medical Library, Overton Brooks VA Medical Center, Shreveport, LA; Nancy Terry, Biomedical Librarian/Informationist; Anne White-Olson, Biomedical Librarian/Informationist; Barbara Brandys, Biomedical Librarian/Informationist; NIH Library; National Institutes of Health, Bethesda, MD

Rethinking Our Value: Design and Early Results from the National Network of Libraries of Medicine (NN/LM), Middle Atlantic Region (MAR), Value Study
11:15 AM - 11:35 AM
Objective: The goal of the Value Study is to measure the value and impact of library and information resources, including the librarian-provided services, on the clinical decision making of physicians, residents, and nurses.
Methods: A 1992 study of physicians and residents in 15 hospitals in the Rochester, NY, area found that information provided by librarians in the form of mediated MEDLINE searches had a beneficial impact on patient-centered outcomes, such as reduction of adverse events and decreased length of stay. While retaining the critical incident technique used in the original study, the current research updates the survey by taking into account changes in the health care and technology environments, including the more independent nature of clinician searching. Seven pilot institutions tested the online survey to validate the study design and methodology. Librarian study facilitators recruited at least 1 high-level institutional “champion” to support the study, gained access to email lists or portals in their institution, and sent out the survey invitations and reminders to physicians, residents, and nurses. Additional health professional interviews are being conducted with volunteers who responded to the pilot survey. The full study will include up to 140 hospital libraries from the United States and Canada.
Results: More than 3,000 responses to the pilot survey were received, with an average response rate of 13.6%. The most common changes in patient care reported by physicians were in choice of tests (33%), choice of drugs (47%), and changes in advice given to patients (47%). Most commonly avoided adverse events were misdiagnosis (22%) and medication error (14%). Library information resources received higher importance ratings (97%) than discussion with colleagues (88%), lab tests (86%), and diagnostic imaging (79%). Library and information resources were also rated most highly by residents and nurses.
Conclusions: In patient care situations where the physicians, residents and nurses used library information resources, the perceived value of these resources for clinical decisions and other important outcomes was found to be high.
Authors: Joanne Gard Marshall, FMLA, Alumni Distinguished Professor, School of Information and Library Science, University of North Carolina, Chapel Hill, NC; Julia Sollenberger, FMLA, Associate Vice President and Director, Medical Center Libraries and Technologies, University of Rochester Medical Center, Rochester, NY; Sharon Easterby-Gannett, AHIP, Associate Director, Medical Libraries, Lewis B. Flinn Medical Library, Christiana Care Health System, Newark, DE; Mary Lou Klem, Faculty Librarian, Health Sciences Library System, University of Pittsburgh Medical Center, Pittsburgh, PA; Lynn Kasner Morgan, Vice President, Information Technology, Associate Dean, Information Resources and Systems, and Associate Professor, Medical Education, Gustave L. and Janet W. Levy Library, Mount Sinai Medical Center, New York, NY; Kathleen (Kate) Burr Oliver, Associate Director, National Network of Libraries of Medicine, Middle Atlantic Region, New York University Langone Medical Center, New York, NY; Karen Brewer, AHIP, FMLA, Adjunct Curator, NYU Health Sciences Library, New York University, New York, NY; Susan Cavanaugh, Reference Librarian, UMDNJ Camden Campus Library, University of Medicine and Dentistry of New Jersey, Camden, NY; Kathel Dunn, Consultant, Takoma Park, MD; Sue Hunter, Planning and Evalutation Coordinator; Neil Romanosky, Network Services Coordinator, National Network of Libraries of Medicine, Middle Atlantic Region, New York University Langone Medical Center, New York, NY; Cheryl A. Thompson, Project Manager; Institute on Aging; University of North Carolina, Chapel Hill, NC 
Information Workflow of Academic Researchers in the Changing Technological Environment: An Interview Study
11:35 AM - 11:55 AM
Objective: The study investigates the ways in which academic researchers find and use information and the ways in which they want to use information. The focus is on e-journals and on the impact of recent technological developments on workflow and information practices. This project was conducted for HighWire Press at Stanford University in order to inform future developments at HighWire in delivery of digital information.

Monday May 16, 2011 10:30am - 12:00pm
101F/G - Minneapolis Convention Center

Attendees (81)

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